Sunderland Driving Privacy Policy

Contact details
If you’ve got questions or want to make a data request, you can contact us here:

📞 07507 664 998
📧 paul@sunderland-driving.co.uk

What info we collect (and why)

We collect the following details to help you learn to drive and to stay in touch:

Name

Contact info (phone, email, home address)

Driving licence details

Booking and payment records

Marketing preferences (if you’ve opted in)

We collect info directly from you or from a parent/carer if you’re under 18.

Why we collect your info

1. To run your lessons properly

We use your contact details and licence info to plan lessons, keep records, and make test bookings.

2. To keep things legal

We keep invoices and payment info for 6 years for tax and audit reasons (cheers, HMRC).

3. To send you useful updates

If you’ve opted in, we’ll email you tips, offers, or reminders. You can unsubscribe at any time — no hard feelings.

Our legal reasons (aka ‘lawful bases’)

We collect your data under these legal bases:

✅ Consent

When you say yes to marketing or updates, we rely on your permission.

✅ Legitimate interests

We sometimes contact learners who’ve shown interest in driving lessons to share helpful info or offers. We keep it relevant and respectful - and you can opt out any time.

How long we keep your info

Type of Info

Why we keep it

How long

Names, emails (for marketing)

To send useful info

Until you unsubscribe or 6 months of no activity

Booking & lesson info

Customer service & records

6 years

Payments/invoices

Tax & accounting

6 years

Your rights

Here’s what you can ask us to do with your data:

See it

Fix it if something’s wrong

Delete it (unless we legally need to keep it)

Limit or stop how we use it

Transfer it to another company

Withdraw consent (if that’s what we’re relying on)

To make a request, just get in touch. We’ll respond within a month.

Got a complaint?

Start with us, we’re happy to help.
If you’re still not happy, you can go to the Information Commissioner’s Office:

ICO contact details:
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
📞 0303 123 1113
🌐 ico.org.uk/make-a-complaint